Customer Service Support

Location: Parque Kalos, Guadalupe, Nuevo Leon, MX

The position:  

The CSS is mainly in charge of processing customer orders in the system, as well as verifying inventories and following up on back orders with the necessary departments such as Replenishment and Receiving/Shipping, thus ensuring that customers receive their orders in a timely manner. The position will be part of the Customer Service Center, which reports to North American operations.

Main responsibilities:

• Primary responsibility will be Sales Orders Entry.
• Manage Backlog and follow Backorders.
• Billing activities (upload invoices into customer portals).
• Inventory reports (manage inventory levels).
• Proactively identify possible issues impacting customer delivery dates and work with cross functional teams to mitigate risk.
• Handling customer requests such as deliveries appointments, ETA´s, quotes, etc.

What you need to succeed:

• Advanced level of English (C1) is required.
• Bachelor’s degree.
• Proficiency in Office 365 (Outlook, Team, Excel), ERP.
• Internal and external customer knowledge (desirable).
• Customer service oriented.
• Able to identify the urgency of tasks and prioritize the various tasks/ demands accordingly